Fibre Installation Dissatisfaction - Very Very Poor Service

Firstly, let me add that I’ve been using Vodacom network as one of my cellular providers like since I could remember, and all along it was fine until now when I decided to sign up for a home Fibre with them since I’m already one of their customers....BIGGEST MISTAKE EVER!!!!

I signed up for a Home Fibre with Vodacom on the 14th of December 2020 (Vumatel being their internet/Fibre provider), and till this day my Fibre has not been installed at my home, nor connected as they’ve been giving me a run around each time I contact them to follow up on my installation. All they did was just deliver a USELESS ROUTER in Dec, and told me their technicians are still on leave till after Xmas etc since it’s Festives (which I understood as it was still the Holidays), however Dec passed and since then I’ve been waiting on Vumatel to come install my Fibre till this very day. I’m told it takes between 21 days (excluding the holidays) for installation after they’ve delivered the router, but this is way past 21 days and the service is very poor!!!!

When I contact Vumatel, they tell me they can’t find any of my information on their system as Vodacom being my network provider, should send them a request first for Fibre installation (since apparently that’s the procedure before any installation). They keep asking me for an order/VC number, which I should’ve gotten from Vodacom when they placed an order for FIBRE installation with Vumatel, but Vodacom seem to “not know anything” about an order number, which is really strange. I’m really really disappointed and at this point I’m ready to cancel this order and sign up for another Wifi/Fibre connection with another internet provider because honestly I’ve never received such bad service from Vodacom and it’s the first and last I sign up anything with them again! NEVER AGAIN