JR
James R
1 reviews | Active since Nov 2019
28 Dec 2020, 23:20
Fibre installation disaster. Choose another service provider
I've been waiting 3 weeks post Fibre installation to be activated. Vodacom is incapable of resolving infrastructure issues in the estate I live in. I asked that they deliver an interim router for me to use while they resolve the issue. They supp**** the incorrect address and contact details to RAM despite filling all of this detail in the paperwork (contracts) I've had to sign.
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Vodacom's replyOfficial
29 Dec 2020, 06:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2020, 06:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team