Fibre installation

My husband and I have been trying to get fibre installed at our home for 2 weeks now. We did an online application. We received an email back stating they needed more documents, so we have been sending the documents for more than a week now. Every time we phone to see if the document have been received they keep on saying they have not received anyting. I have sent the documents a total of 10 times with no luck. I also sent the documents to Elizabeth van Wyk who helped me the first time, with no response, and when we phone they keep refering us to her but we never get a respone back. This is getting ridiculous. Their service is really bad.