Fibre installation

I have app**** for fibre over a month ago and made payment immediately, and yet i find myself still waiting to be contacted on when installation will take place. Its went from they are doing a vetting process to they cant get ahold of you. When I call vodacom they tell me they cant do anything cos I app**** on the app and they will refer to vumatel. Why on earth associate yourself with vumatel if you are unwilling to help your customers as the partner of vuma in the fibre services. I app**** with vodacom and made payment with Vodacom but when i need assistance i’m being sent to vumatel? Why build an app that you take no responsibility for? Im been told they cant assist me because I used a self service portal but is it not under Vodacom?