Fibre Installation

On the 25th of January 2022 I ordered my fibre line through Vodacom. It was a urgent request and they ensured me everything will be installed within 2 weeks. I received the modem and router a week later. I received an e-mail from Project Administrator on the 2nd of February only, requesting images of the current fibre setup and the proof of address. I sent everything through on the 3rd of February 2022 as she requested. After phoning in and trying to get feedback, the consultants kept telling me they're escalating it and they request the images. After I lost it and told them I've already sent it through on the 3rd! They said they'll get it installed by this week. I e-mailed the administrator again on the 8th requesting feedback, she then sent an e-mail back on the 9th requesting the pictures of the installation as according to the contractor there's already fibre installed and under someone else's name. I rep**** that I've sent everything through on the 3rd and that is all we have and that the house was bought in December and that is why we need fibre installed as there is nothing and she must please escalate it as it needed to be installed by Sunday the 13th. No feedback. I called in again today, 10 February 2022, I spoke to Jabu, he informed me that they're still waiting for the proof of address and pictures.... I SENT IT THROUGH ON THE 3RD!!! He said he'll try and make an appointment with the technicians for it to be installed, but I can tell you now, it's not going to be installed by Sunday... This is unacceptable! I've also tried to add it on the MyVodacom app just to get the message that I have no fibre account..