Fibre installation and call centre

I am utterly disgusted in the vodacom finer service. All equipment and fiber line has been installed 2 days ago already. In this 2 days I have phoned numerous time requesting confirmation on when it will be activated. Each time its a different story or the activation is with the project manager. When asked to speak to the project manager one gets told it cannot be done and only emails are send. Surely after phoning in 23 times in 2 days if should raise a flag. Does vodacom have no channel to deal with escalated cases. This has been pathetic, i will be sure not to recommend them to anyone