Fibre installation action non existent

Ordered fibre online SO 171 ********** 16. A week later after no response from Vodacom I called the fibre call centre only to be told they cannot locate my order. So they raised a new order SO 171 ********** 44. I was told that it would take 7 to 14 days if there is fibre in my area. Vodacom have fibre in my area, in fact there is a small "drain cover" where the fibre terminates 2 metres outside my lounge in the complex I live in so all that has to happen is for Vodacom to extend it into my lounge. To date I have not received a single phone call, I always have to call them and never get a definite answer. It's almost 1 month now since my original order that they mysteriously lost and 3 weeks since my second order and still absolutely not a word from Vodacom! Pathetic service!