Fibre Installation

Good day

I hope you are well.

I would like to log a formal complaint.

I am utterly disappointed with the service I have been receiving from Vodacom. I wanted to take Fibre with you guys and I enquired on the website. I was assisted by an agent with the application and provided with the order number. I then received a call from a different consultant advising that Vumatel does not cover my area and they will log a callback with openserve, I was given the standard TAT of 5-7 days.

I call today to follow up as the TAT has passed and I’m told a different story. The manager advised that order has to be cancelled and I need to call again to start a new process.

The issue is that with the initial application, a credit enquiry was done on my record which I have no problem with. Now I have to go though the same process again which is going to negatively impact my record as a second enquiry needs to be done which I do not understand at all.

The second issue is that why was I not told initially that Vumatel does not cover my area, instead of being promised heaven and earth. Can I ask please get assistance and clarification as this is now frustrating.

Order Number: SO*** Number : ***

Regards Lesego