Fibre installation

No one is answering my reply.Hi Vodacom. One of the rudest consultants phoned me. He didnt give his name. He asked whether I have a white box in my house. The more I told him I dont. The more he insisted that I do not co-operate. He then picked up that the wrong address is listed on your system and we actually do not have a fibre line at our address. He then said he would phone back in 5 mins. Still waiting. I have never in my life dealt with anyone so rude. I did not get his name. Can not believe that someone like that is appointed to deal with customers. Please advise whether this issue is going to be resolved or please come and fetch your router and cancel this deal.