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1 reviews | Active since Jun 2023

12 Jun 2023, 16:15

Fibre installation

The bad service I’ve been receiving from Vodacom is the pits. I got a router from Vodacom and it’s been over a month pleading and begging them to come install.

First story was that I have another service provider, and they will look into it. Now it’s proof of residence. I told them I was renting and sent them the POR.

After dozens of calls and asking for help, they are telling me they cannot help me since the POF is not in my name.

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Replies (1)
Vodacom
Vodacom's reply13 Jun 2023, 08:37
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team