LJ
Lincoln J
1 reviews | Active since Oct 2013
15 Dec 2017, 15:25
Fibre Installation
First of all Vodacom was selling Fibre product which I accepted. From October I have been battling to get the fibre installed. The fibre is now installed but not working sending e-mails for 2 weeks no response. today they came back to me with an attitude they will charge me to remove the fibre what nonsense is this. This is the ladies e-mail with the attitude from Vodacom **********
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Dec 2017, 15:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2017, 15:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Dec 2017, 08:19Dear Customer,
We are currently investigating this matter and will update you regarding.
Accept our sincere apology for any inconvenience caused.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Kind regards
Vodacom Consumer Websites
Best regards,
Vodacom's reply16 Dec 2017, 08:19
Official
Dear Customer,
We are currently investigating this matter and will update you regarding.
Accept our sincere apology for any inconvenience caused.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Kind regards
Vodacom Consumer Websites
Best regards,