JB
Janine B
1 reviews | Active since Jul 2016
13 Nov 2017, 18:46
Fibre installation
This is the second time i am complaining poor customer service. I app**** for vodacom fibre. Vumatel installed the fibre but its almost a month now and still no technician came out to setup my ISP configurations. I phoned several times. Ive sent emails. Ive been pleading and begging and people just ignoring me. Now actually the situation is quite easy. All you have to do is send a technician out to do a 30 minute setup. Its all. Nothing hectic. Now because people doesnt want to help me its getting worse. Ive never ever been treated like this before. Plz for the last time, just help me to sort out my fibre. Thanks
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Replies (2)
Vodacom's replyOfficial
14 Nov 2017, 06:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Nov 2017, 06:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Nov 2017, 09:21Dear client,
As per our recent interaction.
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Warm regards,
SS
Best regards,
Vodacom's reply14 Nov 2017, 09:21
Official
Dear client,
As per our recent interaction.
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Warm regards,
SS
Best regards,