Fibre Installation

I am writing to express my frustration regarding my Fibre installation request. I received the Vodacom Fibre Order Confirmation Letter on 2 January 2025, but since then, I have been waiting for the installation without any progress.

Each time I call to follow up, I receive conflicting information from your agents. Some tell me I should have received a link to book an installation appointment, while others claim the link is no longer in use. Additionally, I am repeatedly told that there is no record of my previous calls or tickets logged.

This lack of consistency and accountability is deeply concerning. At this point, I am seriously considering canceling the deal, as I fear this may reflect the level of service I can expect in the future.

I urge you to resolve this matter promptly or provide clear guidance on how I can proceed.