Fibre Installation

NO! I DID NOT REQUEST MY VODACOM FIBRE INSTALLATION TO BE CANCELLED!

I am quickly losing my patience with Vodacom, unfortunately not as fast as your supposed ‘FastFibre’ installation

Let me explain… once again; 1.Fibre cables laid in Heidelberg Gauteng a month or so ago 2.Vodacom staff roam the town signing up every person they see in Heidelberg Gauteng 3.Gavin Crewe (Me) happily signs up for Vodacom fibre installation and additional services which I am more than happy to pay for 4.Eventually a technician arrives to install the fibre in my home 5.Technician advised me (Gavin Crewe) that he cannot install the fibre as the line installation in the street has not been completed properly 6.Technician advises me that he will ensure another team comes and fixes the incomplete job in the street so that he can complete the installation to my home 7.I (Gavin Crewe) receive, shortly thereafter, a notification to advise that I have cancelled the fibre installation 8.I contact and speak to Thuli and tell her the sad story above and that I DO NOT WANT TO CANCEL THE INSTALLATION! 9.I start receiving heaps of e-mail notifications advising me that Vodacom is feverously busy with my request 10.I start receiving packages from Vodacom that I have no idea what to do with 11.And now finally I receive another notification that I have canceled the installation – WHICH I HAVE NOT! 12. Today to cap it all I start receiving accounts for payment for a service which I do not have

Now let me be clear, this matter either gets sorted out today before close of business or I am taking this to issue to your Vodacom CEO, social media, Hello Peter & my local Heidelberg Caxton and every single person I speak to in my small little town with a population 40 000 inhabitants to advise them of this SHOCKING service