FIBRE INSTALLATION

Got Fibre Installation on Monday 27 January 2025, When I called for activation I was told they cant pick up the router signal from their side. The technician who did the installation had to come back and tried to check what the issue was. They still couldnt pick up the router. The technician left and told me to alrt the call centre to send another technician to check the Fibre infrastructure or do a diagonisi as he and the person who was assisting to activate the router vitually failed. The agents have been givng me different answers or insisit on activation which still doesnt pick it up. Now i am stuck with your isntallation that is not working and no assiatnce about a way foward to resolve the issue. The technician left a note of the problem but no one is attending to it.