Fibre Installation

***-386803 On the 22/08 , I spoke with Aphiwe regarding my Fibre connection. Aphiwe promised to get technicians to come and install the connection for free and gave a turn around time of 7 days. Today , I called again and spoke with Ntswaki and according to Ntswaki , the SR logged by Aphiwe is blank and so I had to start the enquiry all over again. Ntswaki also told me that she has to re-log the query and contact MetroFibre for installation and also she cannot give me a turn around time. We have been sitting with a router for almost a month with no connection and no proper assistance from Vodacom. I am very disappointed and hope my query will be resolved soon.