1 reviews | Active since Mar 2018
Fibre - Horrible Service
I have app**** for a 50MB fibre line. A 20MB line was installed in December 2017. I am being billed for a 50MB line. As at today 29 March 2018 the support staff is still struggling to fix this. I have submitted numerous requests and have to admit that I that not one person could take ownership in order to provide a solution. The common response "Please hold on, I will investigate and revert"
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience. I could not reach you when I called.
This matter is in hand with the Fibre team; an investigation is being conducted and the necessary adjustments will be in effect soon.
We once again apologise for any inconvenience caused
Kind regards
Moddy
Good day
We regret taking note of your experience. I could not reach you when I called.
This matter is in hand with the Fibre team; an investigation is being conducted and the necessary adjustments will be in effect soon.
We once again apologise for any inconvenience caused
Kind regards
Moddy