Fibre Hell

App**** for a fibre contract with Vodacom and was approved. Informed the sales consultant that there is an existing line installed in the flat that I moved to. Was told nothing. Now I received the router but I am unable to connect because Vodacom say they need the ONT released. I am now told that I may have to pay something in the region of R1700 for the release of the line. I then contacted the previous service provider, Greencom, and they say that the line is available for vodacom. Now I dont know what the hell is going on. Vodacom have told me it's my problem and I need to go sort it out. I am also now expected to be a fibre installation expert by Vodacom. What kind of bull**** service is this? Surely Vodacom should try and ensure that the customer gets what he/she is paying for? Why are customers not informed about the potential issues when they are taking a fibre contract. Why does the customer now have to sort out migration issues? This is absolutely pathetic.