Fibre hasn't work since Oct 2018 installation

Our Fibre line was requested in August 2018 and installed in October 2018, yet this line hasn't worked ONCE since October 2018. I've logged various requests with vodacom and SADV, but nobody is interested in helping us. The modem was never configured by the technician. I have requested the default login details various times and the agent on the phone has said that they are not allowed to give it out, so how is this modem supposed to fix itself? The line was tested by vodacom yesterday and the line is active, yet we can not get a internet connection on any of our devices. We are in desperate need of a better internet solution, thus we chose vodacom, but I think maybe we should cancel this line with vodacom and move to Afrihost. Why can't anyone action this service request? Why can't you send out a technician? This is not the vodacom services I expect. We are deeply disspointed. We also received an invoice for last month, but we've never had as successfull internet connection? How can you send out bills? Please action this. SR190 ********** 50 - Neels Els ********** 066