Fibre has been down for days

I am reporting on behalf of my sister. It has been 10 days that she has been trying to get assistance from Vodacom she has not received any help. Her fibre connection has not been working during this period and she is working from home. She cant continue buying data while she has already paid for WiFi services. Despite repeated promises to resolve the issue it has not yet been fixed. I hope you will get back to me soon