FIBRE GIVING ME CONSTIPATION

I app**** for a fibre contract in Nov 2022 , was approved and the hardware was delivered to my address. I kept following up constantly , with no communication from them , only to find out eventually that the Provider is not live in my area. Upon application i was told that there is live fibre in my area and that i could proceed . I waited the whole of December , follwoed up again in JAn and eventually decided to cancel as I was not getting any joy , and they cannot give me a turn around time as to when this will be completed. At some point i was told that my installation was halted as my Fibre account was in arrears---How on earth as it has never been installed!!!!!!!!!!!!! I mean how lost can you be ??? I asked them to cancel my contract so that I could choose another provider other than Vumatel that i live in my area.

Now I am stuck with another 30 day cancellation period for a contract that never even started. I asked to speak to a manager and was told that there is no manager on the floor , and I cannot be transfered to the complaints department

I want this issue sorted immediately as I am tired of all their excuses