LB
Lucille B
1 reviews | Active since Dec 2018
05 Jul 2025, 14:43
Fibre getting really bad
Fibre internet went off last night at around 20:00 which it has been doing for a while. Phoned Vodacom Fibre customer care to find out what is going on as I'm in a complex with 40 other units and everyone's internet is on besides ours. They assisted and told us they have to lodge a ticket so a technician can see what they can sort out. After over half an hour they couldn't accomplish to assist with sorting the fibre out. 10min later our internet went on but unfortunately just for roughly 3hrs. Phoned fibre customer support again and went through the whole story again just for nothing to happen. Ticket takes from 24 to 72hrs to resolve, I use the internet for work purposes and must now either buy data or go somewhere to get my work done. 1st customer support agent blamed metro fibre whom we phoned and their lines are all working as I mentioned everyone in my complex uses metro fibre boxes. As we wait for the 2nd line technician to see if he can find anything wrong and if he can't find anything then we have to wait for a technician to come to my house. Losing time and money just because vodacom fibre can't resolve issues
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Jul 2025, 16:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jul 2025, 16:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
LB
Lucille B's updateReviewer Update
06 Jul 2025, 07:25I want to personally thank the one consultant that went over and above to assist us this morning
Vatiswa Sokuyeka you were amazing, out of all the consultants we have been talking to you were by far the best. You went over and above to assist us and you listened to what we were saying, when the telephone line dropped you phoned back immediately and kept us up to date as you progressed. Thank you for your great service, really hope that you will see this review
Vatiswa Sokuyeka you were amazing, out of all the consultants we have been talking to you were by far the best. You went over and above to assist us and you listened to what we were saying, when the telephone line dropped you phoned back immediately and kept us up to date as you progressed. Thank you for your great service, really hope that you will see this review
LB
Lucille B's update06 Jul 2025, 07:25
Reviewer Update
I want to personally thank the one consultant that went over and above to assist us this morning
Vatiswa Sokuyeka you were amazing, out of all the consultants we have been talking to you were by far the best. You went over and above to assist us and you listened to what we were saying, when the telephone line dropped you phoned back immediately and kept us up to date as you progressed. Thank you for your great service, really hope that you will see this review
Vatiswa Sokuyeka you were amazing, out of all the consultants we have been talking to you were by far the best. You went over and above to assist us and you listened to what we were saying, when the telephone line dropped you phoned back immediately and kept us up to date as you progressed. Thank you for your great service, really hope that you will see this review
Vodacom's replyOfficial
07 Jul 2025, 11:31Dear Lucille,
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed [with your husband] this matter has concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed [with your husband] this matter has concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jul 2025, 11:31
Official
Dear Lucille,
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed [with your husband] this matter has concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed [with your husband] this matter has concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Best regards,