JL
Joanne L
1 reviews | Active since Feb 2010
10 Dec 2020, 10:56
Fibre Frustrations
Follow up on a previous complaint - after logging a call on 15 October for my fiber re-location - same was eventually done on Monday 7 December. I now have the problem that I cannot connect - keeps telling me connected without internet. Since Monday I have made 10 calls and spent 93 minutes on calls trying to sort - each time I am told that it needs to be sent for activation. My problem is that I have been on unpaid leave since 1 December as I am unable to work or to use my Fiber for 10 days. Please can somebody phone me and help, as we need a solution to getting me connected and to sort out compensation for Fiber that I will need to pay for but unable to use for 10 days so far.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Dec 2020, 12:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Dec 2020, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JL
Joanne L's updateReviewer Update
11 Dec 2020, 14:11I still have not been contacted and still unable to use my fiber. I have now made 14 calls and my husband has made 4 - Please can somebody get back to me
JL
Joanne L's update11 Dec 2020, 14:11
Reviewer Update
I still have not been contacted and still unable to use my fiber. I have now made 14 calls and my husband has made 4 - Please can somebody get back to me
Vodacom's replyOfficial
17 Dec 2020, 15:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note with regards to your service request number SR***, our records indicate that our Fibre Support Team has assisted and your fibre is connected.
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Dec 2020, 15:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note with regards to your service request number SR***, our records indicate that our Fibre Support Team has assisted and your fibre is connected.
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Best regards,