Fibre frustration

I am now at whits end! Our fibre was installed on 7 March with a promise that it will be active within 24 hours. After ample phone calls, friendly personnel I might add, but they can only escalate a mail to another dept who needs to activate my rooter. I have followed up and followed up and followed up. Fibre is still not active!!!!! I have no one else to contact but the 082 1904 nr. But that has helped me a big fat ******all. At the moment I want to rip out these lines and cxl my whole contract with Vodacom. How difficult can it be!!!! So much for 3 months for free. It has been almost two months worth of struggling and NO fibre