Fibre *****, Frustrated Customer

Friday the 19th of July 2019, I receive a sms from Ram Couriers, that my parcel is on route, I go to check the waybill number only to find out its from Vodacom Fibre department. I call the fibre department at 7.30 am after receiving the sms, I speak to agent by name of Caseldra, I mention I have not placed an order for Fibre, why is a router being delivered to me.... I requested for the agent to give me the name of the agent who supposedly captured an application for me, Caseldra could not tell me who was the agent, I was upset as I had not taken up fibre on the 18th July 2019, I had requested for this line to be cancelled. Caseldra did advise she will contact with regarding who captured this application during the course of the day, however Friday had passed and I did not receive a call. Saturday 20th July 2019, I contact Fibre department again, Speak to a different agent, Request for Caseldra but she was not working, I now had to go over the entire query again with a new agent, She mentions the line is in process of cancellation, I then ask her for the person who captured this application, after a few seconds holding on, she tells me is Lydell Chetty from Sales Department. Something the previous agent could not provide, Why??? After speaking to the agent, I contact sales department, requesting to speak to a Manager on the floor, I spoke to Sharlene, going through the same details with her again, I ask her why the agent Lydell processed an application on my account without my knowledge or authorization. This is *****. I made mention I had dealt with Lydell in the 3rd week of June 2019 when I had taken out Vodacom Fibre (My line is currently active), Maybe the last I spoke to her was end of June 2019. I ask the manager why would i take out another Fibre line?? pointless??? The manager says Lydell is not in, and QA department was also not in, She would request call recordings and investigate, What call recording would there be when the agent did not speak to me??? Clearly talking to herself or someone else. The manager said She will call on Monday the 22nd of July, however not that I am surprised, there was no call from her, not even a courtesy call. This is really ridiculous, as a customer, I have been with Vodacom for about 10 Years, and this is the result of it???? As customers we trust and provide our information and your agents wrongfully uses it. Strange part is I did not receive email to approve the quotation, why was that?? Previous application which I had done, I had to accept the Vodacom Electronic Quote Customer Approval before the agent could proceed further, Why???? Really frustrated with dealing with Vodacom Fibre Customer Services Agents as well as the Manager. Your agent and manager have no ethics or customer service. What your agent had done is ***** by using my information without my knowledge. I want to my outcome of this , because an application cannot be processed by itself... Absolutely disrespectful to a customer