Fibre false advertising & no assistance!

I have been a Vodacom customer since 2006. I have a current data package with them. I was contacted by a Vodacom Fibre sales consultant Jayseelan Naik, to migrate my current data plan to a fibre contract. I was hesitant about this. He advised me that I will receive a router with a ****le with data loaded on it, to use while I wait for the installation of the fibre line and that I will not end up with two contracts for data. That if I have any issues or concerns, I should contact him directly. The router was delivered with no ****le. After numerous attempts to contact him, I eventually got through to him. He promised me that this was an error and he will log a request to have it delivered to me within two days. This was over 2 & a half weeks ago. I am now unable to contact him as he seems to have now blocked my number on his phone. Vumatel has completed the installation, a week ago and told us to contact Vodacom to complete their side for the fibre to be live. I have tried contacting the Vodacom fibre department and keep being told that I need to just wait until they get around to completing it, that they can not give me a time line. When I ask about the free interim LTE data that I was supposed to get while I wait, I was told they don't know anything about that. I have the page that I was given with this information and the conversation. When I ask if I am now going to be paying for 2 data contracts, since I have not received any information about my package being migrated, I was told that I must contact the consultant that assisted me. This has now lead me to believe that this is all false advertising and Vodacom sales consultants will say whatever it takes to get the sale, false promises included! If this is the service that Vodacom is now giving, I would like to cancel this Fibre Contract and go with a different service provider. I would not recommend Vodacom Fibre to anyone!