MP
Marilie P
1 reviews | Active since Mar 2018
14 Jan 2021, 20:23
Fibre failure flops
We have fibre with vodacom and it has been now two weeks after various calls to customer service without any help. Our fibre is not working since two weeks ago. They kept saying they will call us to inform when technician will come out...no call...no technician and apparently they dont work on weekends. Very quick sold the fibre to us but poor poor poor service.
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Replies (2)
Vodacom's replyOfficial
15 Jan 2021, 07:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jan 2021, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Jan 2021, 08:24Dear Marilie Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have sent you an email response. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jan 2021, 08:24
Official
Dear Marilie Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have sent you an email response. Regards Vodacom Consumer Website Team
Best regards,