Fibre Failure During Power Outages – Tickets Closed Without Resolution

Ongoing Vodacom Fibre Failure During Power Outages – Multiple Tickets Closed Without Resolution

I’ve logged this issue multiple times, and it continues to be closed without actually being resolved.

Reference tickets: SR260426-***x SR260407-***x SR260324-***x

The problem is consistent: every time there is a power outage in my area, my Vodacom fibre connectivity drops completely — despite my residence remaining powered via backup. This indicates a clear network-side issue.

This was not the case previously. The service remained stable during outages prior to this year, which suggests a degradation in network resilience that has not been acknowledged or investigated.

On one of the tickets (SR260407-***x), I received the following response:

“Please be advised that your Link is up and services have been successfully restored… This ticket will now be closed.”

This completely misses the point. The issue is not that the service eventually comes back — it’s that it fails during power outages, which did not happen before. Closing tickets based on restoration without addressing the root cause is not acceptable.

I have repeatedly requested escalation to network technicians and a proper technical explanation, but this has not been provided.

At this stage, I am requesting:

A clear explanation of why the network fails during power outages Confirmation of what has changed in the infrastructure A plan to restore previous levels of resilience

If this continues without proper resolution, the matter will be escalated further to the relevant ombudsman.

This needs to be addressed properly, not closed prematurely.