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Martyn M
1 reviews | Active since Apr 2015
25 Oct 2022, 15:46
Fibre Failure
Fibre out since 14-10-2022 and had so many promises made of a technician on 17,19, 21, 25 October and nothing happens. Obviously you don't want me as a client, you wont have much longer to wait.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Oct 2022, 07:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Oct 2022, 07:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Martyn M's updateReviewer Update
26 Oct 2022, 12:58Standard non-committal reply: I have spoken to at least 4 different consultants, check the service request, as well as having called *** with no solution. Now I am told that I am part of a greater problem in Hartbee****rt as the Municipality have damaged infrastructure. My fibre was working before it was dug up, just repair the break
MM
Martyn M's update26 Oct 2022, 12:58
Reviewer Update
Standard non-committal reply: I have spoken to at least 4 different consultants, check the service request, as well as having called *** with no solution. Now I am told that I am part of a greater problem in Hartbee****rt as the Municipality have damaged infrastructure. My fibre was working before it was dug up, just repair the break
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Martyn M's updateReviewer Update
28 Oct 2022, 17:21What was resolved as I still do not have any internet access via fibre.
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Martyn M's update28 Oct 2022, 17:21
Reviewer Update
What was resolved as I still do not have any internet access via fibre.