AA
Abygail A
1 reviews | Active since Jan 2013
08 May 2025, 14:44
fibre DOWNTIME !!!!
I initially wanted to cancel my service BUT changed my mind and downgraded the speed i was Told i will have NO DOWNTIME The change is effective 01 JUN and today 08 may 2025 i have no service !!!!!!! i called your contact centre and vuma and im being posted from pillar to post
I WAS TOLD NO DOWNTIME YET I HAVE NO SERVICE BUT I PAID !!!
I GOT A CALL EARLIER CONFIRMING SPEED Change but the line is de activated
so i paid for no service ?
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Vodacom's replyOfficial
09 May 2025, 07:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 May 2025, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team