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RM
Ralekhotla M

1 reviews | Active since Nov 2017

13 Feb 2023, 20:35

Fibre Downtime

I logged numerous tickets with vodacom Fibre department since from the 25th January 2023 to date my complaint or matter hasn't been resolved. Everytim your Agent keeps on closing the tickets without any resolutions and when I called your fibre they keeps on generating new tickets. Again your consultants closed this ticket without any resolutions, ref SR***. Please advise what else do you need to resolve my downtime complaint.

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Replies (2)
Vodacom
Vodacom's reply14 Feb 2023, 07:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  

Best regards,

Vodacom
Vodacom's reply21 Feb 2023, 13:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, feedback has been provided via email.

Regards Consumer Website Team

Best regards,