bT
bernadetta T
1 reviews | Active since Dec 2015
07 Sept 2026, 16:41
Fibre down since Saturday
Bad customer service - My fibre has been down since Saturday and Vodacom does not care, yet I am paying for the fibre.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Sept 2026, 08:14Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Sept 2026, 08:14
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Sept 2026, 11:18Dear Vodacom Fibre Client,
Please be advised that we are currently experiencing a network outage in MIDRAND on portions of the Vumatel Aerial network infrastructure which may affect your connectivity. We apologise for the inconvenience and would like to reassure you that our technicians are working around the clock to urgently resolve this issue.
Regards,
Vodacom Fibre Team
Please be advised that we are currently experiencing a network outage in MIDRAND on portions of the Vumatel Aerial network infrastructure which may affect your connectivity. We apologise for the inconvenience and would like to reassure you that our technicians are working around the clock to urgently resolve this issue.
Regards,
Vodacom Fibre Team
Best regards,
Vodacom's reply08 Sept 2026, 11:18
Official
Dear Vodacom Fibre Client,
Please be advised that we are currently experiencing a network outage in MIDRAND on portions of the Vumatel Aerial network infrastructure which may affect your connectivity. We apologise for the inconvenience and would like to reassure you that our technicians are working around the clock to urgently resolve this issue.
Regards,
Vodacom Fibre Team
Please be advised that we are currently experiencing a network outage in MIDRAND on portions of the Vumatel Aerial network infrastructure which may affect your connectivity. We apologise for the inconvenience and would like to reassure you that our technicians are working around the clock to urgently resolve this issue.
Regards,
Vodacom Fibre Team
Best regards,