Fibre Down Since 27 March – No Resolution from Vodacom

I have been without fibre since 27 March with no prior notice. Despite numerous calls and many times escalations to Vumatel by consultants, there has been absolutely no feedback or resolution. I am continuously promised callbacks that never happen. I was told this is a “migration issue,” yet I am the only person in my complex affected while everyone else remains connected. After 3 years of loyalty to Vodacom, Im now receiving this level of poor service and neglect. I work from home, and this situation has directly impacted my ability to do my job. What have i done to deserve this treatment. You won vodacom. It's your Fibre. Thank you