Fibre down SAD very sad

Fibre is down again. Technician came out on Wednesday and he was great guy sorted the problem. At about 13:30 internet down no fibre signal coming in to the OMT like it was last week. Just spoke to one of your call centre people, what a let down for your company. She dis not know head or tail of what she is doing. I must provide a details from three years ago. I must provide her my Vodacom job number for to get my details. In this world it was the very last question I was expected to get. She also told me maybe they busy testing because SR is not closed yet. Pleasssssse can someone call me.