ND
Nisha D
1 reviews | Active since Apr 2018
09 Mar 2022, 17:16
Fibre down - no assistance from support
my fibre has been down since loadshedding the troubleshooting was done with a consultant and no ticket logg, router was switched off for 15min min, i have no internet light, only 2.4 and 5G and power. No one is assisting me, im working from home and need the fibre urgently.
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Vodacom's replyOfficial
10 Mar 2022, 07:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Mar 2022, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team