LS
Lele S
1 reviews | Active since Apr 2026
24 Apr 2026, 18:55
Fibre down from 27 March 2026, fixed on 22April 2026, Down again 24 April 2026
After posting two reviews here, they finally came to fix my fibre, but just one day later it was down again.SR*** closed. Now I have to call, follow up, and probably wait another month for assistance. Vodacom, you really know how to frustrate your own customers. You clearly do not care about customer service. Another long weekend without fibre 😠😠I can't take it anymore. Im so annoyed.
Helpful (0)
Replies (5)0
Replies (5)LS
Lele S's updateReviewer Update
25 Apr 2026, 09:04Now their consultants are telling me about 24 hours to assign a ticket. How many 24 hours have I already sacrificed? Or is this a sign that I will wait another 24 days without fibre? Sies! I hate your service with all my heart. I wish I had known better.
LS
Lele S's update25 Apr 2026, 09:04
Reviewer Update
Now their consultants are telling me about 24 hours to assign a ticket. How many 24 hours have I already sacrificed? Or is this a sign that I will wait another 24 days without fibre? Sies! I hate your service with all my heart. I wish I had known better.
Vodacom's replyOfficial
25 Apr 2026, 09:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Vodacom's reply25 Apr 2026, 09:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
LS
Lele S's updateReviewer Update
25 Apr 2026, 13:51Can you please stop with these auto reply nonsense, what is "in due course". Fibre down from 27 March 2026, fixed on 22April 2026, Down again 24 April 2026. We are not robots.
Am I going to spend the whole long weekend again without assistance. I didn't enjoy my Easter holidays, now it's freedom day and workers day. Your families are the important ones because they have wifi. We, the customers are useless but come debit order day, you dont miss it.
Am I going to spend the whole long weekend again without assistance. I didn't enjoy my Easter holidays, now it's freedom day and workers day. Your families are the important ones because they have wifi. We, the customers are useless but come debit order day, you dont miss it.
LS
Lele S's update25 Apr 2026, 13:51
Reviewer Update
Can you please stop with these auto reply nonsense, what is "in due course". Fibre down from 27 March 2026, fixed on 22April 2026, Down again 24 April 2026. We are not robots.
Am I going to spend the whole long weekend again without assistance. I didn't enjoy my Easter holidays, now it's freedom day and workers day. Your families are the important ones because they have wifi. We, the customers are useless but come debit order day, you dont miss it.
Am I going to spend the whole long weekend again without assistance. I didn't enjoy my Easter holidays, now it's freedom day and workers day. Your families are the important ones because they have wifi. We, the customers are useless but come debit order day, you dont miss it.
LS
Lele S's updateReviewer Update
27 Apr 2026, 08:45Today marks a full month of you making a fool of your customer. Your service is absolutely pathetic and unacceptable. I have been struggling with my fibre since 27 March, and today is 27 April—still no resolution. A whole month without proper service, empty promises, and no real assistance. This is pure negligence and complete disrespect to your customers. You take people’s money but fail to deliver the service they pay for. Truly disappointing and frustrating. If today nothing happens, it will be the end!!
LS
Lele S's update27 Apr 2026, 08:45
Reviewer Update
Today marks a full month of you making a fool of your customer. Your service is absolutely pathetic and unacceptable. I have been struggling with my fibre since 27 March, and today is 27 April—still no resolution. A whole month without proper service, empty promises, and no real assistance. This is pure negligence and complete disrespect to your customers. You take people’s money but fail to deliver the service they pay for. Truly disappointing and frustrating. If today nothing happens, it will be the end!!
LS
Lele S's updateReviewer Update
29 Apr 2026, 10:18My fibre was down for nearly a month (27 March to 28 April 2026), and throughout that time I was frustrated, writing bad reviews but yesterday I received a call that changed my life. Stephan Klopper, a proffessional consultant was incredibly supportive. He kept me calm, followed up consistently, and made sure everything was fully restored before he can run to other matters. He even assisted with downtime credit once the service is restored. Thank you Sir for turning a ver frustrating experience into a positive one in just a single day. You are truly one in a million. You deserve the best. God bless you Steph**** from the Vodacom Escalation Team.
LS
Lele S's update29 Apr 2026, 10:18
Reviewer Update
My fibre was down for nearly a month (27 March to 28 April 2026), and throughout that time I was frustrated, writing bad reviews but yesterday I received a call that changed my life. Stephan Klopper, a proffessional consultant was incredibly supportive. He kept me calm, followed up consistently, and made sure everything was fully restored before he can run to other matters. He even assisted with downtime credit once the service is restored. Thank you Sir for turning a ver frustrating experience into a positive one in just a single day. You are truly one in a million. You deserve the best. God bless you Steph**** from the Vodacom Escalation Team.