1 reviews | Active since Jul 2021
FIBRE DOWN FOR MORE THAN A MONTH
Our fibre contract is with Vodacom .Our problem started when my landlord installed fibre from RSA WEB on 9 June 2021. The same day our fibre went down and this we have been telling the vodacom contractors over and over. We contacted Vodacom on numerous occasions *** and had to hold on until an agent become available. Bear in mind I am an Cell C subscriber & my husband uses Mtn. After 1 week our fibre was on for an hour then off again Then we had to contact Vodacom again and again!!!! After numerous telephone call, emails, empty promises, follow ups, service request numbers you name it and out of frustration I asked the vodacom agent to cancel the contract whereby he then mentioned after cancelling the contract that I need to pay a cancellation fee that I was totally against it. I then asked him to cancel the cancellation and reinstate the line which he did. After that the calls emails promises started again. Until we were advised Octotel will come out to come check out the line. WE ARE STILLL WAITING on Vodacom / Octotel to sort out the fibre!!!!! In the meantime payment went off my account and it has been more than a MONTH that we are sitting without coverage. Do you think its FAIR!!!!! I need my fibre line to be reinstated before the end of this week !!!!Also I want my account credited for NO service rendered in June/July 2021.
I refer to your response dated 15 July 2021 . We confirm that our query was resolved after 2 months with numerous calls & multiple service requests which was closed without solving the matter of which the last SR we waited over 16 days. After taking extreme measures our query was resolved in less than 2 hours. This could all have been avoided if your customer service staff actually listened to us and not sing the same song like a parrot. We spoke to Mr Sean Naidoo who came to sort out the problem and he promised to take up the fact that payment went off my account while we were without coverage. I hope we don't have to involve Hello Peter again to get feedback wrt our refund/credit of our account.
I refer to your response dated 15 July 2021 . We confirm that our query was resolved after 2 months with numerous calls & multiple service requests which was closed without solving the matter of which the last SR we waited over 16 days. After taking extreme measures our query was resolved in less than 2 hours. This could all have been avoided if your customer service staff actually listened to us and not sing the same song like a parrot. We spoke to Mr Sean Naidoo who came to sort out the problem and he promised to take up the fact that payment went off my account while we were without coverage. I hope we don't have to involve Hello Peter again to get feedback wrt our refund/credit of our account.