RM
Refilwe M
1 reviews | Active since Oct 2012
27 Sept 2022, 11:37
Fibre down for almost a week with no assistance
My Fibre service has been down since 22 Sept 2022, I reported the problem with Vodacom and was provided with the SR number. Today I am still waiting for assistance my Fibre is still off 5 days later no technician has been sent nor anyone calling. I have called them 6 times and I am told thed matter is escalated with ***. I am in disbelief that such a reputable service provider can be so unhelpful and insensitive.
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Vodacom's replyOfficial
27 Sept 2022, 12:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Sept 2022, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Refilwe M's updateReviewer Update
27 Sept 2022, 12:30When will I be contacted been waiting since last week Thursday already Vodacom.
RM
Refilwe M's update27 Sept 2022, 12:30
Reviewer Update
When will I be contacted been waiting since last week Thursday already Vodacom.