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Casper S

1 reviews | Active since Jul 2011

01 Apr 2025, 16:42

Fibre down for a week without resolution

My fibre line has been down for a week now and I still have no feedback on when it will be resolved. I have phoned multiple times. Some consultants promise to phone back and never do. Currently there is a lady that is trying her best but it seems she is just fighting the big red machine. Very frustrating company to deal with. You are definitely just another number and not a valued client. They leave me with no option but to cancel and try a new ISP. Just hoping they are not all equally useless.

Furthermore, you never get the opportunity to rate their service. Probably because they got tired of receiving poor ratings. When the consultants tell you they will call you back they know there will be no consequences if they don't.

0
Replies (3)
Vodacom
Vodacom's reply02 Apr 2025, 07:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply02 Apr 2025, 13:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that the query was resolved. We have requested the Fibre team provide final feedback. Regards Consumer Website Team

Best regards,

CS
Casper S's update02 Apr 2025, 13:57
Reviewer Update
Vodacom did in fact call me back to my surprise. They can get another star for that. In the end however I solved the problem by phoning another ISP who sent out a technician the next morning and they fixed my problem within 5 minutes. Not sure why Vodacom (the ISP who I am paying) could not solve it in 8 days.