IK
Idalise K
1 reviews | Active since Jun 2013
07 Mar 2023, 08:07
FIBRE DOWN FOR A WEEK WITHOUT ANY UPDATES OR ANSWERS!!
OUR FIBRE HAS BEEN DOWN FOR ALMOST A WEEK NOW, IT IS COSTING US A FORTUNE TO BUY DATA TO BE ABLE TO DO OUR WORK! I DON'T UNDERSTAND WHY IT CAN TAKE SO LONG TO FIX IT, WHEN I PHONE FOR AN UPDATE, NOBODY KNOWS WHAT IS GOING ON, I GET PROMISES TO BE PHONED BACK, BUT STILL WAITING AND NO CALLS!! THIS IS UNACCEPTABLE. WE PAY FOR A FULL MONTH OF SERVICE, THAT WE DO NOT RECEIVE!!
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Replies (3)
Vodacom's replyOfficial
07 Mar 2023, 10:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Mar 2023, 10:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
IK
Idalise K's updateReviewer Update
08 Mar 2023, 09:27STILL WAITING FOR SOMEONE TO CONTACT ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS IS URGENT!!!!!!!!!!!!!!!!!!
IK
Idalise K's update08 Mar 2023, 09:27
Reviewer Update
STILL WAITING FOR SOMEONE TO CONTACT ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS IS URGENT!!!!!!!!!!!!!!!!!!
IK
Idalise K's updateReviewer Update
08 Mar 2023, 10:23WOW THAT IS RIDICULOUS! DO YOU ONLY EMPLOY ONE TECHNICIAN??? THAT IS MORE THAN A WEEK AFTER THE PROBLEM WAS REPORTED!! IF THIS IS NOT DEDUCTED FROM MY NEXT BILL I WILL LEAVING VODACOM COMPLETELY!
IK
Idalise K's update08 Mar 2023, 10:23
Reviewer Update
WOW THAT IS RIDICULOUS! DO YOU ONLY EMPLOY ONE TECHNICIAN??? THAT IS MORE THAN A WEEK AFTER THE PROBLEM WAS REPORTED!! IF THIS IS NOT DEDUCTED FROM MY NEXT BILL I WILL LEAVING VODACOM COMPLETELY!