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petrina G
1 reviews | Active since Oct 2012
18 Mar 2021, 06:58
Fibre down for a month,no help to date.
I have not had fibre for a month, logged 3 SRs and on 1 occasion technicians came out & closed SR as working even though they couldn’t test properly while on site. Last call to call Centre someone was going to call me from call center,still nothing.
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Replies (2)
Vodacom's replyOfficial
18 Mar 2021, 07:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Mar 2021, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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petrina G's updateReviewer Update
25 Mar 2021, 15:54Please note no one has contacted me yet,I requested many updates via SR online,this is really bad service for not being able to use fibre for a month!
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petrina G's update25 Mar 2021, 15:54
Reviewer Update
Please note no one has contacted me yet,I requested many updates via SR online,this is really bad service for not being able to use fibre for a month!