MP
Mzukulwana P
1 reviews | Active since Oct 2022
04 Mar 2023, 06:55
Fibre down for 3 days
My Fibre has been off for 3 days without an explanation why. I spoke to 4 consultants and none could help. I am canceling this thing
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Mar 2023, 10:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Mar 2023, 10:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MP
Mzukulwana P's updateReviewer Update
04 Mar 2023, 12:39Vumatel called me saying they will send technicians within an hour, it's been 5 hours now. I am unable to leave my house because I am waiting. My time may not be valuable to you guys but to me it's of high value. I've had enough of this
MP
Mzukulwana P's update04 Mar 2023, 12:39
Reviewer Update
Vumatel called me saying they will send technicians within an hour, it's been 5 hours now. I am unable to leave my house because I am waiting. My time may not be valuable to you guys but to me it's of high value. I've had enough of this
Vodacom's replyOfficial
06 Mar 2023, 12:37Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the fibre has been restored.
The query has now been resolved. Regards Consumer Website Team
The query has now been resolved. Regards Consumer Website Team
Vodacom's reply06 Mar 2023, 12:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the fibre has been restored.
The query has now been resolved. Regards Consumer Website Team
The query has now been resolved. Regards Consumer Website Team