FIBRE DOWN FOR 2 WEEKS

Item: Vodacom
Rating: 1
Author: Zoliswa M

I am convinced that Vodacom Fibre have no idea on what they're doing be warned. My fibre has been down for the past two weeks with Vodacom promising to send a Technician to sort out the issue. I have been waiting for 2 WEEKS. They're consultants are clueless they actually have zero answer for all you except answer the phone and apologize for the inconvenience. Since I signed up with them I have never finished a month with my fibre not giving me issues.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

12 Oct 2021, 08:27

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply12 Oct 2021, 08:27

Official

Best regards,

Vodacom's replyOfficial

12 Oct 2021, 08:55

Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Social Media Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team

Best regards,

Vodacom's reply12 Oct 2021, 08:55

Official

Best regards,

FIBRE DOWN FOR 2 WEEKS

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