Fibre down- day 5 VODACOM

The Fiber/Internect connection in my area/complex has been down for 5 days now and many of us in the area are working from home. I personally have spent over R500 already on data just to perform my "work from home duties" this is already half of my monthly fibre fee. The connection went down Friday 23rd July and we were informed a technician would be sent out to assess the issue. It is now Tuesday 27 July and after many phones calls, there is no sense of urgency shown on Vodacom's side to resolve the issue. We have been told each time that it would be solved remotely or that a technician is "on site"

There are 19 families affected by this issue and we are left to spend ridiculous amounts of cash on data unnecessarily. We have spoken to Siniziwe and Nozipho and many other service staff who are unable to assist us with in depth solutions. When will this be resolved Vodacom? Will we be reimbursed our unnecessary spending? Very disgruntled that this is being handled without a sense of urgency under the circumstances.