CW
Chantel W

1 reviews | Active since Sept 2012

27 May 2025, 06:53

Fibre Down!!!

Every week Vodacom Fibre is down and I log requests through my service provider that do not get attended to.

I have spent over R1K in the past 2 weeks to buy data because of your fibre being down and you not attending to my tickets. Resulting in me to pay people to come out and look at my fibre.

Vodacom Fibre has been down since 15:00 yesterday and still it has not been resolved. My downtime doesn't get taken off my billing days and you costing me more money!!!!! Can you please get priority on the Fibre being down in the Alberton area as I work from home and in a Teams session 9 hrs a day and pull large amount of data.

0
Replies (2)
Vodacom
Vodacom's reply27 May 2025, 08:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
CW
Chantel W's update27 May 2025, 16:04
Reviewer Update
Still no call and still no resolution. Vodacom FIBRE off for 24 hrs!!!!!! PATHETIC