Fibre down again with no service from Vodacom

Our fibre line has been down since the 3rd of September. We have made calls on the 3rd,4th,5th,7th and 9th of September. The reference number is SR***. Every time we are told it will be escalated and we will receive an email confirming the escalation. No emails or phone calls from Vodacom. The service levels of Vodacom is pathetic to say the least. Myself and my wife work from home and we are dependent on data connections. In the meantime we are paying excessive amounts for data bundles on our mobile devices with no explanation on when the issue will be resolved. The same happened in January this year, almost a month without fibre but we had to psy