RK
Richard K
1 reviews | Active since Apr 2025
12 May 2025, 15:14
Fibre down AGAIN! seems like every week its down and I start again
My Vodacom Fibre keeps dropping. I log calls which they just close or it works for a couple days then down again. I pay a premium for this and service is terrible. Each time I log a new call they restart the clock and I'm told I must wait 24 to 48 to get feedback. so I sit with no internet for close to a week and unable to work..
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 May 2025, 08:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply13 May 2025, 08:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
RK
Richard K's updateReviewer Update
14 May 2025, 09:54Hi,
Someone finally looked at issue yesterday but it worked for less than 8 hrs and is down again!! Please can the right person be assigned to fix this properly and give feedback. In addition the service calls keep being not only closed but deleted from the system. so when i call and ask for them to reopen the ticket the people cant even see the past issues.
Someone finally looked at issue yesterday but it worked for less than 8 hrs and is down again!! Please can the right person be assigned to fix this properly and give feedback. In addition the service calls keep being not only closed but deleted from the system. so when i call and ask for them to reopen the ticket the people cant even see the past issues.
RK
Richard K's update14 May 2025, 09:54
Reviewer Update
Hi,
Someone finally looked at issue yesterday but it worked for less than 8 hrs and is down again!! Please can the right person be assigned to fix this properly and give feedback. In addition the service calls keep being not only closed but deleted from the system. so when i call and ask for them to reopen the ticket the people cant even see the past issues.
Someone finally looked at issue yesterday but it worked for less than 8 hrs and is down again!! Please can the right person be assigned to fix this properly and give feedback. In addition the service calls keep being not only closed but deleted from the system. so when i call and ask for them to reopen the ticket the people cant even see the past issues.
RK
Richard K's updateReviewer Update
15 May 2025, 12:58Still down!!! no feedback on what they finding nothing. connects every now and then for an hour and then down again. They also keep deleting the previous tickets i logged. I never seen such terrrible service. I am busy looking into another fibre provider. For anyone looking at vodacom fibre... DONT DO IT!!! worse service ever. I have spent over R1500 in the last week to replace router and OTG and internet doesnt stay on longer than 8 hrs without me needing to log another call
RK
Richard K's update15 May 2025, 12:58
Reviewer Update
Still down!!! no feedback on what they finding nothing. connects every now and then for an hour and then down again. They also keep deleting the previous tickets i logged. I never seen such terrrible service. I am busy looking into another fibre provider. For anyone looking at vodacom fibre... DONT DO IT!!! worse service ever. I have spent over R1500 in the last week to replace router and OTG and internet doesnt stay on longer than 8 hrs without me needing to log another call