Fibre down again

We haven't had fibre for 8 days now. We logged a ticket on Friday with reference number SR*** and were told that a technician would come out in 48 business hours. I have phoned Vodacom twice daily with promises from the call agents that they would contact the technician and call me back. The fibre contract is in the owner of our property's name so I gave each agent an alternative number (mine) to call me back on and for the technician to contact me. I have not heard anything from anyone. Not only have I spent huge amounts of money calling vodacom and being put on hold while the agent tries to contact the technician but I have spend thousands now in data as I work from home and am having to resort to hotspotting from my cell to my laptop. This is unacceptable on Vodacom's behalf and needs to be sorted out as soon as possible. I would also like to be refunded for all the money I have spent on minutes and data trying to sort this out!