EB
Erean B
1 reviews | Active since Dec 2022
21 Dec 2022, 08:04
Fibre down 9days
The worst, absolute shocking customer service experienced. Ive been a customer for almost 2years. Currenlty my fibre is down since 12th December 2022. Its today day 9 with no internet. Spoke to consultants Abigail, Patrick, Siya, sinazo, Nosi, Bolelani, Lukhanyo, Tosipho Vuchelo, Nsaki, Ryan with no feedback from anyone to date.some of them even line managers. Ive logged a call even on messenger with copy and paste messages returned that they will look into it and get back to me as soon as possible. Whats even worse is that two tickets was opened with 1 being closed saying that issue have been resolved. To say im dissapointed would be an understatement.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Dec 2022, 09:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Dec 2022, 09:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
EB
Erean B's updateReviewer Update
21 Dec 2022, 11:23Same old same old
EB
Erean B's update21 Dec 2022, 11:23
Reviewer Update
Same old same old
Vodacom's replyOfficial
23 Dec 2022, 13:21Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Dec 2022, 13:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,