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Tsumbedzo M
1 reviews | Active since Dec 2015
16 Feb 2022, 20:36
Fibre down
Fibre line has been down for about three day logged a call SR*** and SR***. This is bad service and I feel that there is no urgency to the matter from what the consultant says. I know ADSL was slow but it was consistent.
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Replies (2)
Vodacom's replyOfficial
17 Feb 2022, 06:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Feb 2022, 06:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tsumbedzo M's updateReviewer Update
19 Feb 2022, 10:47Week is over and I have not heard a word from Vodacom and my fibre line is still down. When I follow up there is no progress from Vodacom side
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Tsumbedzo M's update19 Feb 2022, 10:47
Reviewer Update
Week is over and I have not heard a word from Vodacom and my fibre line is still down. When I follow up there is no progress from Vodacom side